Terms of sale

1. Definitions

1.1. Seller – the legal person named in the order, whose goods are sold on www.elilasers.com under these Terms and who is responsible for fulfilling the order submitted by the Buyer. The details of the Seller with whom the purchase agreement for the particular goods is concluded under these Terms are given in the order.

1.2. elilasers.com – the website at www.elilasers.com on which the Sellers' goods are sold, administered by UAB Ravatra, a private legal person registered in the Register of Legal Entities of the State Enterprise Centre of Registers of the Republic of Lithuania, company number 302614612, VAT number LT100006770112, registered office at Puodžių g. 10-4, Kaunas, Lithuania; correspondence address the same. In these Terms it is also understood as the Seller in respect of the goods it sells.

1.3. Buyer – 1) a natural person with legal capacity, that is, a person who has reached the age of majority and whose capacity has not been restricted by a court; 2) a minor between fourteen and eighteen years of age who has the consent of parents or guardians, except where they are emancipated; 3) a legal person.

1.4. Parties – the Buyer and the Seller together.

1.5. Personal data – any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data and an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.6. Terms – these "Terms of sale", which apply to every purchase made by the Buyer and to every purchase agreement concluded between the Buyer and the Seller.

1.7. Privacy policy – the approved document setting out the main rules for collecting, accumulating, processing and storing personal data. The Seller processes personal data in the manner it has established. Before purchasing goods and concluding this agreement with the Seller, the Buyer should read the Seller's personal data processing policy carefully.

1.8. Agreement – the purchase agreement for the relevant goods concluded between the Buyer and the Seller, deemed concluded from the confirmation of the Order, that is, from the moment the order is submitted. The terms of every Agreement concluded between the Buyer and the Seller are deemed identical to these Terms, and such Agreements are always performed by the parties in accordance with these Terms.

1.9. Order – the order for goods, setting out the goods the Buyer wishes to purchase from the Seller named in that same order.

2. General provisions

2.1. The Buyer confirms the Terms by reading them and ticking the box beside the statement "I have read the terms of sale and I agree to them". Terms confirmed in this way are a legal document binding on the Parties, setting out the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the procedure for delivery and return, the liability of the parties and other conditions relating to the sale of goods.

2.2. The Buyer confirms the Terms before submitting each order, by ticking their agreement to the Terms in the order form. The Terms so confirmed apply to all purchases the Buyer makes on elilasers.com and to all purchase agreements concluded with the Seller until updated Terms are published. Once updated, the Terms apply in the manner described in this clause from the moment of their publication on www.elilasers.com.

2.3. Only Buyers as defined in clause 1.3 have the right to purchase goods. By confirming the Terms and having read the Privacy policy (clause 2.5) and the terms of use, the Buyer confirms that they are entitled to purchase the Seller's goods.

2.4. Where necessary, or in circumstances provided for by the legislation of the Republic of Lithuania, the Seller has the right to amend, correct or supplement the Terms. Buyers are informed of this by the publication of the new version of the Terms on www.elilasers.com. The new version applies to orders submitted after it is published.

2.5. The Buyer must read the approved and publicly published Privacy policy.

2.6. Where the Seller has the right or the obligation to provide the Buyer with information or documents by e-mail, in all cases the Buyer is responsible for providing the Seller with a working e-mail address belonging to them.

3. Ordering goods; the moment the legal relationship of sale arises

3.1. The Buyer may order goods by choosing one of the following:

3.1.1. online, on the elilasers.com website (no account registration is required);

3.1.2. by telephone.

3.2. When ordering goods in the way set out in clause 3.1.1, the Buyer must enter, in the relevant fields of the elilasers.com system, the personal data necessary for the proper fulfilment of the order, which the Seller processes in the manner set out in the Privacy policy.

3.3. Orders placed by telephone are fulfilled in the manner set out in the Terms, and the provisions of the Privacy policy apply to them. By placing an order, the Buyer agrees to the Terms and their application.

3.4. When the Buyer, having selected the goods and formed a basket, completes all the steps of the order, the last of which is choosing and confirming the payment method, the legal relationship of sale is deemed to have arisen between the Seller and the Buyer and a purchase agreement to have been concluded. The Buyer is informed of the confirmation of the order by a message sent to the e-mail address the Buyer provided. The Seller sends the Buyer a link to the Terms in force together with the order confirmation, to the e-mail address the Buyer provided.

3.5. By confirming the Terms, the Buyer agrees that the instructions for the goods ordered, in Lithuanian or English, may be provided no later than at the time of delivery to the e-mail address the Buyer provided. All essential information about the goods and their properties is set out in the Seller's product description.

3.6. Every order placed by the Buyer is kept in the Seller's database in the manner set out in its privacy policy.

4. Rights of the Buyer

4.1. The Buyer has the right to purchase goods and order services in the manner set out in these Terms.

4.2. The Buyer has the right to cancel an order in the manner set out in these Terms.

4.3. The Buyer has the right to withdraw from the Agreement in the manner set out in these Terms.

4.4. The Buyer has the right to exchange or return purchased goods in the manner set out in these Terms.

4.5. The Buyer has other rights established in these Terms, the Privacy policy, the elilasers.com terms of use and the legislation of the Republic of Lithuania.

5. Obligations of the Buyer

5.1. When using elilasers.com, the Buyer must perform their obligations, comply with these Terms, the Privacy policy, the terms of use and other conditions clearly set out on elilasers.com, and must not breach the legislation of the Republic of Lithuania.

5.2. The Buyer must pay for the goods or services ordered and accept them in the manner set out in these Terms.

6. Rights of the Seller

6.1. The Seller has the right, without giving the Buyer prior notice, to cancel their order if the Buyer, having chosen the payment methods set out in clauses 8.2.1 or 8.2.2, does not pay for the goods within 2 (two) working days.

6.2. The Seller has the right, at its discretion and without the Buyer's separate consent, to split the purchase of the goods selected (the goods in the basket) into separate orders, unless before confirming the orders the Buyer wishes to purchase the goods in the basket as a single combined order. Where the purchase is split in this way, the cost of additional services attributable to a particular order (for example, delivery) is split accordingly between the separate orders and calculated for each order individually, and may therefore differ from the cost of services stated in the description of a particular product. The Seller has other rights established in these Terms, the Privacy policy, other documents and the legislation of the Republic of Lithuania.

7. Obligations of the Seller

7.1. The Seller undertakes to fulfil the Buyer's orders in the manner set out in these Terms and to communicate with the Buyer through the website, and never to communicate with the Buyer through any other channel, except where this is directly provided for in these Terms or on the website. The Buyer and the Seller expressly confirm that any communication about the fulfilment of an order conducted outside the website (the system) does not bind the parties and is not binding on them.

7.2. The Seller undertakes to respect the Buyer's privacy and to process the Buyer's personal data only in the manner set out in the Terms, the Privacy policy, the elilasers.com terms of use and the legislation of the Republic of Lithuania and the European Union.

7.3. The Seller undertakes to inform the Buyer, before the order is submitted, of the suspension or discontinuation of functions material to the fulfilment of the order, and of the changes referred to in clause 6.2. Providing the information on the e-commerce website is deemed proper notification. Where the Buyer's order has already been accepted for fulfilment, the Buyer is informed of the suspension or discontinuation of functions material to that order using one of the contact details the Buyer provided (telephone, SMS or e-mail).

7.4. On the conditions set out in the Terms, the Seller undertakes to deliver the goods the Buyer has ordered and to accept goods the Buyer returns.

7.5. Where, for important reasons, the Seller cannot deliver the goods ordered, it may offer the Buyer a similar or equivalent product it sells, informing the Buyer using one of the contact details provided (telephone, SMS or e-mail). If the Buyer does not agree to the product being replaced with a similar or equivalent product sold by the Seller, the Seller undertakes to return the money paid within 14 (fourteen) working days if payment was made in advance, and in all cases to cancel the order.

7.6. Where the Seller does not accept the Buyer's claims, it must, no later than 14 (fourteen) calendar days from the day the Buyer's application was received, unless the legislation of the Republic of Lithuania and the European Union provides otherwise, give the Buyer a detailed, reasoned written reply.

7.7. The Seller undertakes to perform the other duties imposed on it by the Terms and by the legislation of the Republic of Lithuania.

8. Prices of goods, payment procedure and deadlines

8.1. Prices are stated in euros, including the rate of VAT in force under the legislation at the time and any other taxes that may apply.

8.2. The Buyer may pay for the goods ordered in one of the following ways (the choice may be limited, so the final list of payment methods applicable to a given order is shown with that order):

8.2.1. using online banking;

8.2.2. by bank transfer;

8.2.3. using the consumer credit agreement service provided by leasing companies;

8.2.4. by other means indicated on the website.

8.3. The order is confirmed when the Seller receives payment for the goods or receives confirmation of the financing of the purchase (where such a payment method applies and if the Buyer chose the method set out in clause 8.2.4).

8.4. By confirming the Terms, the Buyer agrees that the purchase documents — VAT invoices, which are at the same time the warranty documents for the goods — may be provided physically together with the goods, or electronically to the e-mail address given in the Buyer's order immediately after the order is fulfilled. VAT invoices state the Seller's details, the goods selected, their quantity, any discounts granted, the final price including all taxes, and the other data required by accounting legislation.

8.5. After the Seller has confirmed the order, the price of the goods may change only in exceptional cases, where the price changed because of a technical error in the information systems, the correction of obvious (clerical) errors, or other objective and material reasons beyond the Seller's control (where there is evidence supporting those reasons). If in such a case the Buyer does not agree to purchase the goods at the new price, the Buyer may cancel the order by informing the Seller within 2 (two) working days using the contact details given on the e-commerce website. Where an order is cancelled in the manner set out in this clause, the Seller undertakes to return to the Buyer all sums paid under that cancelled order.

9. Delivery of goods

9.1. When ordering goods, the Buyer may choose one of the delivery methods named in the Seller's offer for the particular product.

9.2. Where the Buyer chooses courier delivery to an address they specify at the time of ordering:

9.2.1. the Buyer undertakes to give an exact delivery address;

9.2.2. the Buyer undertakes to accept the goods in person. When accepting the goods, a valid identity document must be presented (an identity card, a passport or a new-format driving licence). If the Buyer does not accept the goods in person although the goods have been delivered to the address the Buyer gave, the courier has the right to hand the goods to another person present at that address, and the Buyer has no right to raise claims against the Seller for delivery to the wrong person;

9.2.3. the courier delivery charge does not include carrying the goods up to any floor of the building other than the ground floor;

9.2.4. the Buyer must provide any other information relevant to delivery that may affect the method and the price (for example, that the delivery location cannot be reached by vehicle).

9.3. Where the Buyer chooses delivery to a parcel locker at the time of ordering, they specify the locker chosen and are notified of the delivery by the carrier. The Buyer must collect the parcel within the period stated by the carrier.

9.4. The delivery times stated in the product description are approximate. The Seller delivers the goods in accordance with the times given in the order confirmation. The delivery times do not apply where the required goods are not in the Seller's warehouse and the Buyer has been informed that the goods ordered are unavailable. By confirming these Terms, the Buyer agrees that in exceptional cases delivery may be delayed by unforeseen circumstances beyond the Seller's control. In such a case the Seller undertakes to contact the Buyer without delay and to agree the delivery times and other conditions. If the Seller does not deliver the goods within the time set in the order and the Parties do not agree an additional delivery period, the Buyer may exercise the right established in clause 11.1 — to withdraw from the agreement for the sale of the goods or services.

9.5. The Seller is released from liability for a breach of delivery times if the goods are not delivered to the Buyer, or are delivered late, through the fault of third parties unconnected with and/or independent of the Seller, or through circumstances attributable to the Buyer.

9.6. When the goods are handed over, the Buyer must, together with the courier or their authorised representative, check the condition of the consignment and of the goods and sign the handover–acceptance document. Once the Buyer has signed it, the goods are deemed to have been delivered in proper condition, without damage whose cause is anything other than a manufacturing defect, and without discrepancies in the contents of the goods (of the kind that can be established by an external inspection). If the Buyer notices that the packaging is damaged (crumpled, wet or otherwise externally damaged), that the goods are damaged and/or that the contents do not match, the Buyer must note this on the handover–acceptance document and, in the presence of the courier or their representative, draw up a free-form report on the damage or discrepancy. If the Buyer does not do so, the Seller is released from liability for damage to the goods whose cause is not a manufacturing defect, and for discrepancies in the contents only where those discrepancies could have been established by an external inspection.

9.7. The risk of accidental loss of or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer.

9.8. If the goods cannot be handed to the Buyer on more than two occasions and the Buyer has paid for the goods and their delivery, representatives will contact the Buyer to arrange another delivery time. If the Buyer still does not collect the goods, or they still cannot be handed over, the goods are returned to the Seller, the order is cancelled, and the money paid for the goods is returned to the Buyer, less the bank charges applied to the Seller for the transfers made, the delivery charge and an administration fee of 5 (five) euros.

10. Quality guarantee and shelf life of the goods

10.1. The properties of each product sold by the Seller are stated in the product description accompanying it.

10.2. The goods the Seller offers for sale are of proper quality. Goods conform to a consumer sales contract if:

10.2.1. the goods correspond to the description given by the Seller and have the same properties as the goods the Seller presented as a sample or model when advertising them;

10.2.2. the goods are fit for the purposes for which goods of that kind are normally used;

10.2.3. the goods meet the quality indicators normally characteristic of goods of the same kind, which the Buyer may reasonably expect given the nature of the goods and the public statements of the manufacturer, its representative or the seller, including advertising and labelling, about the specific properties of the goods.

10.3. The Seller is not liable for the goods it sells differing in size, shape, colour or other parameters from the actual size, shape, colour or other parameters because of the characteristics of the display the Buyer is using or other technical reasons beyond the Seller's control. Product photographs are for illustration only and are indicative. The colours, inscriptions, parameters, dimensions, sizes, functions and/or any other properties of the original products may, because of their visual characteristics, look different from reality, so please rely on the properties stated in the product descriptions. The Buyer is advised to read the product description.

10.4. The Seller does not provide warranty maintenance services for the goods.

10.5. Where legislation sets a shelf life for particular goods, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer has a real opportunity to use them before the end of that shelf life.

11. The right to withdraw from the agreement; returns and exchanges

11.1. The right to withdraw from the purchase agreement

11.1.1. The Buyer has the right, without giving a reason, to withdraw from the purchase agreement within 14 (fourteen) days by notifying the Seller. The Buyer cannot exercise this right where one of the agreements listed in Article 6.228¹⁰(2) of the Civil Code of the Republic of Lithuania has been concluded.

11.1.2. The Buyer gives notice of withdrawal in one of the following ways: by completing the model withdrawal form, or by making a clear statement setting out their decision to withdraw. Notice of withdrawal is sent to elilasers.baltic@gmail.com. On receiving the Buyer's notice, the Seller immediately sends confirmation of receipt.

11.1.3. The 14 (fourteen) day period for exercising the right of withdrawal is calculated as follows: a) where a purchase agreement is concluded — from the day on which the Buyer or a person designated by them, other than the carrier, receives the goods ordered; b) where the Buyer ordered more than one item in a single order and the items are delivered separately — from the day on which the Buyer or a person designated by them, other than the carrier, receives the Seller's item; c) where the goods are delivered in different lots or parts — from the day on which the Buyer or a person designated by them, other than the carrier, receives the last lot or part; d) where an agreement is concluded for the regular delivery of goods over a set period — from the day on which the Buyer or a person designated by them, other than the carrier, receives the first item.

11.1.4. If the Buyer withdrew from the purchase agreement before the goods were delivered, the Buyer must inform the Seller using the contact details given on the website. The Buyer's withdrawal is recorded as a rejection of the order.

11.1.5. If the Buyer withdrew from the purchase agreement after the goods had been delivered or collected, the provisions of clause 11.6 apply.

11.2. The Seller's additional money-back guarantee

11.2.1. After 14 (fourteen) days but before the expiry of 30 (thirty) days from the day of delivery or collection, the Buyer has the right to use an additional money-back guarantee provided by the Seller, provided that all returned goods carry their authentic labels, protective bags and original packaging, that the single-use packaging is undamaged, that is, the goods have not lost the appearance they had when sold.

11.2.2. The Buyer must give notice of the intention to use this guarantee within 30 (thirty) calendar days from the day the goods were handed over to the Buyer. Notice is sent to elilasers.baltic@gmail.com and must state the goods being returned.

11.2.3. Where notice is given within 14 (fourteen) calendar days from the day the goods were handed over, the provisions of clause 11.1 apply.

11.2.4. Where notice is given after the 14 (fourteen) calendar day period but no later than 30 (thirty) calendar days from the day the goods were handed over, the Buyer bears all the costs and risk of returning the goods. In all cases the goods must be returned to the relevant Seller before the end of the 30 (thirty) calendar day period counted from the day of delivery or collection.

11.2.5. The Buyer has the right to return goods by sending them to the addresses given on the e-commerce website.

11.2.6. The Seller's additional money-back guarantee cannot be used where ordered goods supplied sealed were unsealed after delivery and are not suitable for return for reasons of health protection or hygiene.

11.2.7. The procedure for returning goods and money is set out in clause 11.6.

11.3. Rules for exchanging and returning goods of proper quality

11.3.1. The Buyer has the right, within 14 (fourteen) days from the day the goods were handed over, to exchange the purchased goods for equivalent goods of a different size, shape, colour, model or contents. Where a price difference arises on exchange, the Buyer must settle with the Seller at the recalculated prices. The Buyer's notice of the wish to exercise the right under this clause, stating the goods being returned, is sent by e-mail.

11.3.2. If the Buyer does not like the shape, size, colour, model or contents of the goods purchased, the goods are exchanged and returned in accordance with the "Retail Trade Rules" approved by Resolution No 738 of the Government of the Republic of Lithuania of 22 July 2014.

11.3.3. On receiving the goods, the Seller undertakes to exchange them for the same goods only in the shape, size, colour, model or contents specified by the Buyer. If the Seller does not have suitable goods for the exchange, it returns the money paid for the goods. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notice of the wish to exercise this right; if the goods have not been returned to the Seller by the Buyer, the period set out in this clause runs from the day the goods are returned to the Seller.

11.3.4. By confirming these Terms, the Buyer agrees that money is returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.

11.3.5. The procedure for returning goods and money is set out in clause 11.6.

11.4. Rules for exchanging and returning goods of improper quality

11.4.1. Defects in goods sold are remedied, and goods of poor quality are exchanged and returned, in the manner established in the Terms and taking account of the requirements of the legislation of the Republic of Lithuania.

11.4.2. If the Buyer purchased goods of improper quality and had noted this on the handover–acceptance document (if they did not, the provisions of clause 11.3 apply), or if the improper quality shows itself as a manufacturing defect present at the time of purchase or as non-conformity with the manufacturer's specifications, the Buyer may return the goods and, at their choice, demand:

11.4.2.1. that the Seller remedy the defects free of charge within a reasonable period, if the defects can be remedied;

11.4.2.2. that the purchase price be reduced accordingly;

11.4.2.3. that the goods be replaced with equivalent goods of proper quality, except where the defects are minor or arose through the Buyer's fault;

11.4.2.4. the return of the price paid and withdrawal from the purchase agreement, where the sale of goods of improper quality is a fundamental breach of the order.

11.4.3. The Buyer may choose only one of the remedies set out in clause 11.4.2. The Buyer must state their choice when returning the goods to the Seller. If, having chosen a remedy under clause 11.4.2, the Seller is unable to implement it, the Seller offers an alternative remedy under clause 11.4.2. The Buyer has no right to change the remedy chosen. The Buyer has no right to terminate the purchase agreement where the defect in the goods is minor.

11.4.4. To return goods, the Buyer must:

11.4.4.1. notify the Seller using the contact details given on the invoice or by e-mail; the notice must state the goods being returned;

11.4.4.2. present the purchase document and the document confirming the warranty (if one was issued);

11.4.4.3. submit a free-form application to the Seller.

11.4.5. The Buyer may exercise the right to return goods of improper quality within the quality guarantee period set out in the purchase document, as stated by the Seller from whom the Buyer purchased the goods.

11.4.6. The Buyer must pay the delivery costs and the costs of returning the goods; the Seller, once satisfied that the goods were returned because of improper quality, must reimburse the Buyer the delivery and return costs incurred, subject to the exceptions set out in the Terms. Returns are governed by clause 11.6.

11.4.7. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notice about goods of improper quality; if the goods have not been returned to the Seller by the Buyer, the period set out in this clause runs from the day the goods are returned to the Seller. By confirming these Terms, the Buyer agrees that money is returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.

11.4.8. No money is returned for goods that were damaged deliberately or through carelessness (affected by chemicals, water, moisture, open flame, high temperature, sharp objects and so on), or where the rules for using or storing the goods were breached, or the goods were used improperly or not for their intended purpose.

11.4.9. Separate rules of the Seller for returning goods of improper quality may be set out in the warranty documents supplied with them. Such rules apply to the extent that they do not conflict with these Terms. Where there is a discrepancy between these Terms and the rules applied by the relevant Seller, these Terms prevail.

11.5. Exchange and return where the wrong goods were delivered

11.5.1. If the wrong goods were delivered to the Buyer, the Buyer must inform us immediately, and no later than within 2 (two) working days, by e-mail or by calling +370 620 66666. On receiving information that the wrong goods were delivered, the Seller undertakes at its own expense to collect those goods and replace them with the correct ones. Where the Seller does not have the goods ordered, it returns the money paid for the goods. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notice of withdrawal; if the goods have not been returned to the Seller by the Buyer, the period set out in this clause runs from the day the goods are returned to the Seller.

11.5.2. The procedure for returning goods and money is set out in clause 11.6.

11.6. Procedure for returning goods and money

11.6.1. The Buyer has the right to contact the Seller directly regarding the return of goods purchased from Sellers.

11.6.2. The Buyer may exercise the right to return goods only where the period allowed for returning the goods has not been missed. When returning goods in the cases set out in clauses 11.1–11.3, additional requirements apply: the goods must not be damaged, their appearance must not have changed substantially and they must not have been used — all returned goods must carry their authentic labels, protective bags and original packaging.

11.6.3. When returning goods, the Buyer must state the sender's address and pack the goods properly so that they are not damaged in transit. The Seller from whom the Buyer purchased the goods has the right not to return money for goods returned with defects. The Seller is not liable for consignments the Buyer sent improperly packed or with an incorrect address, or where consignments were lost or damaged while being returned to the Seller.

11.6.4. If the Buyer purchased a set of goods, they must return the whole set to the Seller; that is, the Buyer may exercise the return rights only in respect of all the goods in the set. Where at least one of the goods in the set does not meet the requirements of clause 11.6.2, the Seller has the right to refuse to accept the whole set being returned.

11.6.5. A Buyer exercising the rights set out in clauses 11.1–11.5 must comply with the requirements of the Terms for returning goods and follow the procedure set out in them.

11.6.6. The Buyer may return goods by courier. Goods must be returned to the Seller at the address given on the invoice the Seller issued to the Buyer. The Buyer agrees the procedure and conditions for delivering heavy goods to the Seller (for quality assessment, exchange, repair or return) with the Seller by telephone or e-mail.

11.6.7. If the Buyer exercised the rights established in clauses 11.1 and 11.3–11.5, the money is returned within 14 (fourteen) calendar days after the Buyer's notice was passed to the Seller; if the goods have not been returned to the Seller by the Buyer, the period set out in this clause runs from the day the goods are returned to the Seller. If the Buyer used the additional money-back guarantee, a 30 (thirty) calendar day refund period applies, counted from the day the goods are returned to the Seller.

11.6.8. By confirming these Terms, the Buyer agrees that money is returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.

11.6.9. Where the rights established in clauses 11.1–11.3 are exercised, the Buyer is refunded the price of the goods and the administration fee, if one was applied. Delivery costs are not refunded. Where the rights established in clauses 11.4–11.5 are exercised, the Buyer is refunded the price of the goods, the administration fee, if one was applied, and the delivery costs; the costs of returning the goods are not reimbursed.

11.6.10. If the Buyer chose a delivery method other than the cheapest one offered by the Seller, the costs exceeding those of that cheapest method are not refunded.

11.6.11. The Seller has the right not to return the sums paid by the consumer until the goods have been checked by the Seller for conformity with clause 11.6.2.

12. Liability

12.1. The Buyer is liable for unlawful acts carried out while using elilasers.com.

12.2. A registered Buyer is responsible for keeping their login details safe and/or for passing them to third parties. If a third party uses the services provided by elilasers.com, having logged in using the Buyer's login details, the Seller treats that person as the Buyer.

12.3. The Seller is released from any liability where losses arise because the Buyer, disregarding the Seller's recommendations and their own obligations, did not read these Terms, the Privacy policy or the www.elilasers.com terms of use, although the opportunity to do so was given.

12.4. Where elilasers.com provides links to third-party websites, elilasers.com does not guarantee that the information reached through those links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of the information they provide. Elilasers.com is not obliged to check external information transmitted or stored, or to identify unlawful activity.

12.5. elilasers.com is not liable for the proper performance of mutual obligations between the Buyer and the Seller whose goods or services the Buyer orders through elilasers.com.

13. Exchange of information

13.1. All communication relating to the purchase of goods through elilasers.com, regardless of the Seller of the goods, is conducted through elilasers.com using the contact details given on the e-commerce website. Where the Buyer and the Seller conduct communication relating to the goods by means other than through elilasers.com, elilasers.com assumes no liability or risk that may arise from such communication.

13.2. In the manner set out in these Terms, the www.elilasers.com terms of use and the Privacy policy, elilasers.com sends all notifications to the e-mail address given when ordering goods, or by SMS to the telephone number given.

14. Final provisions

14.1. These Terms are drawn up in accordance with the legislation of the Republic of Lithuania.

14.2. The law of the Republic of Lithuania applies to relations arising under these Terms.

14.3. All disagreements arising over the performance of these Terms are settled by negotiation. If agreement is not reached within 20 (twenty) calendar days, disputes are settled in the manner set out in the legislation of the Republic of Lithuania.

14.4. Where the Buyer does not accept the reply prepared by the Seller and passed on by elilasers.com to the Buyer's written claim, the Buyer (a natural person, a consumer) may submit their application or complaint about goods purchased from the Seller through elilasers.com to the State Consumer Rights Protection Authority of Lithuania (Vilniaus g. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. +370 5 262 67 51, website www.vvtat.lt), or complete the application form on the ODR platform at https://ec.europa.eu/odr/. Consumers resident in another EU country may also contact the consumer protection authority of their own country.