Delivery

Delivery methods and prices

You choose the parcel locker at checkout — the list follows Venipak's own data, and we fill in the address and postcode for you.

These prices apply to shop products — accessories and supplies. Laser and cosmetology equipment is never shipped from the cart: it is ordered after a consultation, and we handle delivery and installation at your premises ourselves, at a time arranged separately.

When ordering goods, the Buyer may choose one of the delivery methods named in the Seller's offer for the particular product.

1. At the time of ordering, the Buyer chooses delivery by courier to the address given:

The Buyer undertakes to give an exact delivery address.

The Buyer undertakes to accept the goods in person. When accepting the goods, a valid identity document must be presented (an identity card, a passport or a new-format driving licence). If the Buyer does not accept the goods in person although the goods have been delivered to the address the Buyer gave, the courier has the right to hand the goods to another person present at that address, and the Buyer has no right to raise claims against the Seller for delivery to the wrong person.

The charge for delivery to the workplace does not include carrying the ordered goods up to any floor of the building other than the ground floor.

The Buyer must provide any other information relevant to delivery that may affect the method and the price (for example, that the delivery location cannot be reached by vehicle).

1. At the time of ordering, the Buyer chooses delivery to a parcel locker or a pickup point.

The delivery times stated in the product description are approximate. The Seller delivers the goods to the Buyer in accordance with the times given in the order confirmation. The delivery times do not apply where the required goods are not in the Seller's warehouse and the Buyer has been informed that the goods ordered are unavailable. By accepting these Terms, the Buyer agrees that in exceptional cases delivery may be delayed by unforeseen circumstances beyond the Seller's control. In such a case the Seller undertakes to contact the Buyer without delay and to agree the delivery time and other conditions. If the Seller does not deliver the goods within the time set in the order and the Parties do not agree an additional delivery period, the Buyer may exercise the right to refuse the goods.

The Seller is released from liability for a breach of delivery times if the goods are not delivered to the Buyer, or are delivered late, through the fault of third parties unconnected with and/or independent of the Seller, or through circumstances attributable to the Buyer.

When the goods are handed over, the Buyer must, together with the courier or their authorised representative, check the condition of the consignment and of the goods and sign the handover–acceptance document. Once the Buyer has signed the handover–acceptance document, the goods are deemed to have been delivered in proper condition, without damage whose cause is anything other than a manufacturing defect, and without discrepancies in the contents of the goods (of the kind that can be established by an external inspection). If the Buyer notices that the packaging is damaged (crumpled, wet or otherwise externally damaged), that the goods are damaged and/or that the contents do not match, the Buyer must note this on the handover–acceptance document and, in the presence of the courier or their representative, draw up a free-form report on the damage to or discrepancy in the consignment and/or the goods. If the Buyer does not do so, the Seller is released from liability for damage to the goods whose cause is not a manufacturing defect, and for discrepancies in the contents only where those discrepancies could have been established by an external inspection.

The risk of accidental loss of or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer.

If the goods cannot be handed to the Buyer on more than two occasions and the Buyer has paid for the goods and their delivery, representatives will contact the Buyer to arrange another delivery time. If the Buyer still does not collect the goods, or they still cannot be handed over, the goods are returned to the Seller, the order is cancelled, and the money paid for the goods is returned to the Buyer, less the bank charges applied to the Seller for the transfers made, the delivery charge and an administration fee of 5 (five) euros.