Rules for Purchasing and Selling Goods in the Online Store

Definitions

1.1. Seller – the legal entity specified in the Goods Order whose goods are sold on the website www.elilasers.com in accordance with these Rules and who is responsible for fulfilling the Buyer’s order. The details of the Seller with whom the respective contract of sale for the goods is concluded under these Rules are indicated in the Goods Order.

1.2. elilasers.com – the website at www.elilasers.com where Sellers’ goods are sold and which is administered by the State Enterprise Centre of Registers of the Republic of Lithuania, and the private legal entity UAB Ravatra, registered in the Register of Legal Entities, company code 302614612, VAT payer code LT100006770112, registered office address Puodžių g. 10-4, Kaunas, Lithuania, correspondence address – the same. In these Rules, it is also understood as the Seller in relation to the goods it sells.

1.3. Buyer – 1) a natural person with legal capacity, i.e., a person who has reached the age of majority and whose legal capacity has not been restricted by a court; 2) a minor between fourteen and eighteen years of age who has the consent of parents or guardians, except in cases where the minor is emancipated; 3) a legal entity.

1.4. Parties – the Buyer and the Seller together.

1.5. Personal data – any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name and surname, a personal identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

1.6. Rules – these “Rules for the purchase and sale of goods,” which apply to each Buyer’s purchase and to every contract of sale concluded between the Buyer and the Seller.

1.7. Account – the result of the Buyer’s registration to use www.elilasers.com under the Rules, creating a personal Buyer account (account) that stores their personal data and order history.

1.8. Privacy Policy – an approved document setting out the main rules for the collection, accumulation, processing, and storage of Personal Data when using the service. The processing of Personal Data carried out by the Seller is performed in accordance with the procedures established by the Seller. Before purchasing goods and concluding this agreement with the Seller, the Buyer should carefully review the Seller’s personal data processing policy.

1.9. Contract – the contract of sale for the relevant Goods concluded between the Buyer and the Seller, which is deemed concluded from the moment of Order confirmation, i.e., when the order is placed. The terms of every Contract concluded between the Buyer and the Seller are considered identical to the terms of these Rules, and such Contracts are always performed by the parties in accordance with these Rules.

1.10. Order – a Goods Order specifying the Goods that the Buyer wishes to purchase from the Seller, as indicated in the same order.

General provisions

2.1. The Buyer confirms the Rules after reviewing them and ticking the checkbox next to the statement “I have read and agree to the rules for the purchase and sale of goods.” The Rules confirmed in this way constitute a legally binding document for the Parties, establishing the rights and obligations of the Buyer and the Seller, the conditions for purchasing the goods and paying for them, the procedures for delivery and return, the parties’ liability, and other terms related to the purchase and sale of goods.

2.2. When creating an account, the Buyer confirms the Rules during the initial registration. Once the Buyer confirms the Rules during initial registration (account creation), the Rules apply to all of the Buyer’s purchases made on elilasers.com and to all sales contracts concluded with the Seller until the publication of updated Rules. After the Rules are updated, they apply in the manner set out in this clause from their publication on www.elilasers.com

2.3. Only Buyers as defined in clause 1.3 of the Rules have the right to purchase goods. By confirming the Rules and reviewing the Privacy Policy (clause 2.4 of the Rules) and the Terms of Use, the Buyer confirms that they have the right to purchase the Seller’s goods.

2.4. If necessary or in circumstances provided for by the laws of the Republic of Lithuania, the Seller has the right to change, amend, or supplement the Rules. Buyers will be informed about this when logging in to their Account or when purchasing goods from the Seller after the new version of the Rules enters into force.

2.5. The Buyer must review the Privacy Policy approved by the Buyer and publicly published.

2.6. If the Seller is required or obligated to provide the Buyer with information or documents by email, the Buyer is solely responsible in all cases for providing the Seller with a functioning email address belonging to the Buyer.

Placing orders for goods, moment of establishing purchase–sale legal relations

3.1. The Buyer may order goods by choosing one of the following methods:

3.1.1. online by registering on elilasers.com (entering their username and password);

3.1.2. online without registering on elilasers.com;

3.1.3. by phone.

3.2. When ordering goods using one of the methods specified in clauses 3.1.1–3.1.2 of the Rules, the Buyer must provide, in the respective information fields provided in the elilasers.com system, the Personal Data necessary for proper execution of the goods order, which are processed by the Seller in accordance with the Privacy Policy.

3.3. Orders for goods placed by phone are executed in accordance with the Rules and are subject to the provisions of the Privacy Policy. By placing an order, the Buyer agrees to the Rules and their application.

3.4. When the Buyer, having selected the product to be purchased and formed the shopping cart, completes all order steps, the last of which is selecting and confirming the payment method, it is considered that purchase–sale legal relations have arisen between the Seller and the Buyer and a purchase–sale contract has been concluded. The Buyer is informed about the confirmation of the order by a notice sent to the email address specified by the Buyer. The Seller sends the Buyer a link to the valid Rules together with the order confirmation to the email address provided by the Buyer.

3.5. By confirming the Rules, the Buyer agrees that the instruction for the ordered goods in Lithuanian will be provided no later than at the time of delivery of the goods to the email address specified by the Buyer. All essential information about the product and its properties is provided in the Seller’s product description.

3.6. Each Buyer’s order is stored in the Seller’s database in accordance with their privacy policy.

Buyer’s rights

4.1. The Buyer has the right to purchase goods and order services in the manner established by these Rules.

4.2. The Buyer has the right to cancel an order in accordance with these Rules.

4.3. The Buyer has the right to withdraw from the Contract in accordance with these Rules.

4.4. The Buyer has the right to exchange or return purchased goods in accordance with the Rules.

4.5. The Buyer has other rights established in these Rules, the Privacy Policy, the elilasers.com Terms of Use, and the laws of the Republic of Lithuania.

Buyer’s obligations

5.1. When using elilasers.com, the Buyer must fulfill their obligations, comply with these Rules, the Privacy Policy, the Terms of Use, and other conditions clearly indicated on elilasers.com, and not violate the laws of the Republic of Lithuania.

5.2. The Buyer must pay for the ordered goods or services and accept them in the manner established by these Rules.

Seller’s rights

6.1. The Seller has the right, without prior notice to the Buyer, to cancel the Buyer’s order if the Buyer, having chosen the payment methods specified in clauses 8.2.1 or 8.2.2 of the Rules, fails to pay for the goods within 2 (two) business days.

6.2. The Seller has the right, at its discretion and without separate consent from the Buyer, to split the purchase of the goods selected by the Buyer (goods in the cart) into separate orders, unless the Buyer requests before confirming the orders to purchase the goods in the cart by submitting a single combined order. In such a case of splitting, the price of additional services attributable to a specific order (e.g., delivery, etc.) is accordingly apportioned to the separate orders and calculated for each order separately, and therefore may differ from the price of services indicated in the description of a particular product. The Seller has other rights established in these Rules, the Privacy Policy, other documents, and the laws of the Republic of Lithuania.

Seller’s obligations

7.1. The Seller undertakes to fulfill the Buyer’s orders in the manner established in these Rules and to communicate with the Buyer via the website tools only, and never via any other channels, except where directly provided in these Rules or on the website. The Buyer and the Seller hereby expressly confirm that any communication regarding order fulfillment conducted outside the website (system) is not binding on the parties and does not oblige them.

7.2. The Seller undertakes to respect the Buyer’s privacy and to process the Buyer’s Personal Data only in accordance with the Rules, the Privacy Policy, the elilasers.com Terms of Use, and the laws of the Republic of Lithuania and the European Union.

7.3. Before the order is placed, the Seller undertakes to inform the Buyer about the suspension or termination of functions significant for the execution of the order, as well as about the changes indicated in clause 6.2 of the Rules. Providing information in the Account or on the e-commerce website is considered proper notification. When the Buyer’s order has already been accepted for execution, the Buyer is informed about the suspension or termination of functions significant for the execution of this order via one of the contact details provided by the Buyer (by phone, SMS, or email).

7.4. Under the conditions set out in the Rules, the Seller undertakes to deliver the goods ordered by the Buyer and to accept the goods returned by the Buyer.

7.5. If, due to important circumstances, the Seller cannot deliver the ordered goods to the Buyer, the Seller may offer a similar or equivalent product sold by the Seller, informing the Buyer via one of the contact details provided (by phone, SMS, or email). If the Buyer does not agree to have the Seller’s product replaced with a similar or equivalent product sold by the Seller, the Seller undertakes to refund the money paid by the Buyer within 14 (fourteen) business days, if prepayment was made, and in all cases to cancel the order.

7.6. If the Seller disagrees with the Buyer’s claims, the Seller must provide the Buyer with a detailed, reasoned written response no later than within 14 (fourteen) calendar days from the date of receipt of the Buyer’s request, unless otherwise provided by the laws of the Republic of Lithuania and the European Union.

7.7. The Seller undertakes to fulfill other obligations imposed on the Seller by the Rules and the laws of the Republic of Lithuania.

Prices of goods, payment procedure and terms

8.1. Prices of goods are indicated in euros, including the VAT rate in force at the time under applicable legislation and other taxes, if any apply.

8.2. The Buyer may pay for the ordered goods by one of the following methods (the selection may be limited; therefore, the final list of payment methods applicable to a specific order is indicated next to the respective order):

8.2.1. using online banking;

8.2.2. by bank transfer;

8.2.3. using the consumer credit agreement service provided by leasing companies;

8.2.4. by other methods indicated on the website.

8.3. When the Seller receives payment for the goods or receives confirmation of purchase financing (when such a payment method is applied and if the Buyer has chosen the payment method set out in clause 8.2.4 of the Rules), the goods order is confirmed.

8.4. By confirming the Rules, the Buyer agrees that the purchase documents – VAT invoices, which also serve as warranty documents for the goods – may be provided to them physically together with the goods or electronically to the email address specified in the Buyer’s registration form immediately after the order is fulfilled. VAT invoices indicate the Seller’s details, the selected goods, their quantity, discounts granted, the final price of the goods including all taxes, and other data required by the accounting legislation.

8.5. VAT invoices for the goods purchased by the Buyer may also be placed in the Buyer’s Account section “My elilasers.com.” After placing an order, in the “My elilasers.com” section the Buyer will be able to view and print the order sheet – a pro forma invoice.

8.6. After the Seller has confirmed the order, the price of the goods may change only in exceptional cases when the price changes due to a technical error in the information systems, correction of obvious (clerical) errors, or other objective material reasons beyond the Seller’s control (with evidence substantiating these reasons). If, in such a case, the Buyer does not agree to purchase the goods at the new price, the Buyer may cancel the order by informing the Seller within 2 (two) business days via the contacts indicated on the e-commerce website. Upon cancellation of the order in the manner provided in this clause, the Seller undertakes to refund the Buyer all amounts paid under such canceled order.

8.7. A shopping cart in which the total price of all goods from the respective Seller does not reach €29.99 (including the VAT rate in force at the time) may be subject to an administration fee of €2.99 (including the VAT rate in force at the time). By confirming the Rules, the Buyer agrees to the procedure for applying the administration fee specified in this clause and undertakes to pay it to the Seller. When, in cases provided for by the Rules, the Buyer is refunded money for goods, the administration fee is also refunded if the Buyer has paid it.

Product Delivery

9.1. When ordering goods, the Buyer may choose one of the delivery methods specified in the specific offer of the product sold by the Seller.

9.2. If, when placing the order, the Buyer chooses delivery to the workplace:

9.2.1. The Buyer undertakes to provide the exact delivery address.

9.2.2. The Buyer undertakes to accept the goods in person. A valid identity document (identity card, passport, or new-format driving license) must be presented upon receipt. If the Buyer does not accept the goods in person but the goods are delivered to the address specified by the Buyer, the courier has the right to hand over the goods to another person at the address specified by the Buyer, and the Buyer has no right to make claims to the Seller regarding delivery to an improper person.

9.2.3. The Buyer selects delivery to a parcel terminal when placing the order.

9.2.4. The delivery-to-workplace service fee does not include carrying/bringing the ordered goods to floors other than the first.

9.2.5. The Buyer must provide other delivery-related information that may affect the delivery method and price (e.g., the delivery location is not accessible by vehicle).

9.3. The delivery terms indicated in the Product description are approximate. The Seller delivers the goods to the Buyer in accordance with the terms specified in the order confirmation. The delivery terms do not apply in cases where the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the ordered goods. By confirming these Rules, the Buyer agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to contact the Buyer immediately and agree on delivery times and other conditions. If the Seller does not deliver the goods within the term set in the order and the Parties do not agree on an additional term for delivery, the Buyer may exercise the right set out in clause 11.1 of the Rules – to withdraw from the contract for the purchase and sale of goods or services.

9.4. The Seller is released from liability for breaches of delivery deadlines if the goods are not delivered to the Buyer or are delivered late due to the fault of third parties not related to and/or independent of the Seller, or due to circumstances attributable to the Buyer.

9.5. At the time of delivery of the goods to the Buyer, the Buyer must, together with the courier or their authorized representative, check the condition of the shipment and the item(s) and sign the delivery–acceptance document. Once the Buyer signs the delivery–acceptance document, the item is deemed to have been delivered in proper condition, without damage not attributable to manufacturing defects, and without discrepancies in the completeness of the item(s) (those that can be determined by external inspection). If the Buyer notices that the packaging of the delivered goods is damaged (crumpled, wet, or otherwise externally damaged), the item(s) are damaged and/or the item(s) are of incomplete set, the Buyer must note this in the delivery–acceptance document and, in the presence of the courier or their representative, draw up a free-form act of damage/discrepancy of the shipment and/or item(s). If the Buyer fails to perform these actions, the Seller is released from liability for damage to the goods where the cause of such damage is not a manufacturing defect and for discrepancies in the completeness of the goods only if such discrepancies can be determined by external inspection.

9.6. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the item is handed over to the Buyer.

9.7. If goods cannot be delivered to the Buyer more than twice and the Buyer had paid for the goods and their delivery, representatives contact the Buyer to arrange another delivery time. If the Buyer still does not collect the goods or delivery is unsuccessful, such goods are returned to the Seller, the order is canceled, and the Buyer is refunded the money paid for the goods, less bank fees charged to the Seller for bank transfers, the delivery fee, and an administrative fee equal to 5 (five) euros.

Quality guarantee for goods and period of suitability for use

10.1. The characteristics of each product sold by the Seller are indicated in the product description next to each item.

10.2. The goods offered by the Seller for purchase are of satisfactory quality. A product conforms to the consumer sales contract if:

10.2.1. the product matches the description provided by the Seller and has the qualities of the product presented by the Seller as a sample or model when advertising that product;

10.2.2. the product is suitable for the purposes for which goods of the same type are normally used;

10.2.3. the goods meet the quality indicators that are normally characteristic of goods of the same kind and that the Buyer may reasonably expect based on the nature of the goods and the public statements of the manufacturer, its representative, or the seller, including advertising and labeling, regarding the specific properties of the goods.

10.3. The Seller is not liable if the goods sold by the Seller differ in size, shape, color, or other parameters from the actual size, shape, color, or other parameters of the goods due to the peculiarities of the Buyer’s display or for other technical reasons beyond the Seller’s control. Product photos are for illustration only and are examples. Due to visual characteristics, the colors, inscriptions, parameters, dimensions, sizes, functions, and/or any other features of original products may look different from reality; therefore, please rely on the product features indicated in the product descriptions. The Buyer is advised to read the product description.

10.4. The Seller does not provide warranty service for goods.

10.5. In cases where a specific use-by period is established for certain goods under applicable law, the Seller undertakes to sell such goods to the Buyer in a manner that provides a real opportunity to use them before the expiry of that period.

Right to withdraw from the purchase–sale agreement; procedure for the return and exchange of goods

11.1. Right to withdraw from the purchase–sale agreement

11.1.1. The Buyer has the right, without stating reasons, to withdraw from the goods purchase–sale agreement within 14 (fourteen) days by notifying the Seller; the Seller will then be informed of the Buyer’s decision to withdraw from the agreement. This right may not be exercised where one of the agreements listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania has been concluded.

11.1.2. The Buyer shall notify of withdrawal from the purchase–sale agreement by one of the following methods: by completing the model withdrawal form or by submitting a clear statement setting out the decision to withdraw from the agreement. The withdrawal notice shall be sent by email to elilasers.baltic@gmail.com. Upon receiving the Buyer’s notice, the Seller shall immediately send confirmation of receipt and inform the Seller.

11.1.3. The 14 (fourteen) day period for exercising the right to withdraw from the purchase–sale agreement is calculated as follows: a. where a purchase–sale agreement is concluded – from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the ordered goods; b. if the Buyer ordered more than one good in one order and the goods are delivered separately – from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the Seller’s goods; c. if the goods are delivered in different batches or parts – from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the last batch or part; d. if an agreement is concluded for the regular delivery of goods over a specified period – from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the first good.

11.1.4. If the Buyer withdraws from the purchase–sale agreement before the goods have been delivered, the Buyer must inform the Seller via the contacts indicated on the website. The Buyer’s withdrawal is processed as order cancellation and the Seller is informed.

11.1.5. If the Buyer withdraws from the purchase–sale agreement after the goods have been delivered or collected, the provisions set out in clause 11.6 of the Rules apply.

Right to withdraw from the purchase–sale agreement; procedure for the return and exchange of goods

11.1. Right to withdraw from the purchase–sale agreement

11.1.1. The Buyer has the right, without stating reasons, to withdraw from the goods purchase–sale agreement within 14 (fourteen) days by notifying the Seller. This right may not be exercised where one of the agreements listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania has been concluded.

11.1.5. If the Buyer withdraws from the purchase–sale agreement after the goods have been delivered or collected, the provisions set out in clause 11.6 of the Rules apply.

11.2. Additional money-back guarantee applied by the Seller

11.2.1. After 14 (fourteen) but before 30 (thirty) days have elapsed from the date of delivery or collection of the goods, the Buyer has the right to use the additional money-back guarantee provided by the Seller, provided that all returned goods have authentic labels, protective bags, and original packaging, and any single-use packaging has not been damaged, i.e., the goods have not lost the appearance they had when sold.

11.2.2. The Buyer must notify of the intention to use this guarantee within 30 (thirty) calendar days from the date the goods were handed over to the Buyer. The notice shall be sent by email to elilasers.baltic@gmail.com and must specify the goods being returned.

11.2.3. If notice is given within 14 (fourteen) calendar days from the date the goods were handed over to the Buyer, the provisions of clause 11.1 of the Rules apply.

11.2.4. If notice is given after the 14 (fourteen) calendar day period but no later than within 30 (thirty) calendar days from the date the goods were handed over to the Buyer, the Buyer shall bear all costs and risks related to returning the goods. In all cases, the goods must be returned to the relevant Seller before the end of the 30 (thirty) calendar day period calculated from the date of delivery or collection.

11.2.5. The Buyer has the right to return goods by sending them to the addresses indicated on the e-commerce website.

11.2.6. The additional money-back guarantee applied by the Seller cannot be used if the ordered packaged goods were unsealed after delivery and are not suitable for return for health protection or hygiene reasons.

11.2.7. The procedure for returning goods and refunds is set out in clause 11.6 of the Rules.

11.3. Rules for the exchange and return of goods of suitable quality

11.3.1. The Buyer has the right within 14 (fourteen) days from the date the goods were handed over to replace purchased goods with equivalent goods of different dimensions, shape, color, model, or completeness. If a price difference arises when exchanging goods, the Buyer and the Seller must settle according to the recalculated prices. The Buyer’s notice of the wish to exercise the right provided for in this clause of the Rules, indicating the goods to be returned, shall be sent by email.

11.3.2. If the Buyer dislikes the shape, size, color, model, or completeness of the purchased goods, the goods are exchanged and returned in accordance with the Retail Trade Rules approved by Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014.

11.3.3. Upon receiving the goods, the Seller undertakes to replace them with the same goods in the form, size, color, model, or completeness indicated by the Buyer. If the Seller does not have a suitable good for replacement, the amount paid for the good shall be refunded to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer’s notice of the intention to exercise this right, and if the Goods have not been returned to the Seller, the period specified in this clause shall be calculated from the date the Goods are returned to the Seller.

11.3.4. By confirming these Rules, the Buyer agrees that the money will be refunded to the Buyer’s bank account, unless the Buyer and the Seller agree otherwise.

11.3.5. The procedure for returning goods and refunds is set out in clause 11.6 of the Rules.

11.4. Rules for the exchange and return of goods of non-conforming quality

11.4.1. Deficiencies in sold goods shall be remedied, and defective goods shall be exchanged or returned in accordance with the procedure established in the Rules and subject to the requirements of the laws of the Republic of Lithuania.

11.4.2. If the Buyer purchased goods of non-conforming quality and this was noted in the transfer–acceptance document (if it was not noted, the provisions of clause 11.3 of the Rules apply) or if the non-conforming quality of the goods manifests as a manufacturing defect that existed at the time of purchase or as non-compliance with the manufacturer’s specifications, the Buyer may return the goods and, at the Buyer’s choice, may request:

11.4.2.1. that the Seller eliminate the defects free of charge within a reasonable time, if the defects can be eliminated;

11.4.2.2. that the purchase price be reduced accordingly;

11.4.2.3. that the goods be replaced with goods of the same kind of suitable quality, except where the defects are minor or arose due to the Buyer’s fault;

11.4.2.4. a refund of the price paid and withdrawal from the purchase–sale agreement where the sale of goods of non-conforming quality constitutes a material breach of the order.

11.4.3. The Buyer may choose only one of the remedies provided for in clause 11.4.2 of the Rules. The Buyer must state the choice when returning the goods to the Seller. If, given the Buyer’s choice under clause 11.4.2, the Seller is unable to implement it, the Seller shall offer an alternative remedy provided for in clause 11.4.2. The Buyer has no right to change the chosen remedy. The Buyer has no right to terminate the purchase–sale agreement if the defect is minor.

11.4.4. If the Buyer wishes to return goods, the following conditions must be met:

11.4.4.1. notify the Seller using the contact indicated on the invoice or by email; the notice must specify the goods being returned;

11.4.4.2. provide the proof of purchase and the document confirming the warranty (if issued);

11.4.4.3. submit a free-form request and provide it to the Seller.

11.4.5. The Buyer may exercise the right to return goods of non-conforming quality within the quality guarantee period specified in the proof of purchase, as indicated by the Seller from whom the Buyer purchased the goods.

11.4.6. The Buyer must pay the costs of delivery and return of the goods, and the Seller, having verified that the goods are returned due to non-conforming quality, must refund the Buyer’s delivery and return costs, except for the exceptions provided in the Rules. When returning goods, clause 11.6 of the Rules applies.

11.4.7. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer’s notice regarding non-conforming quality, and if the goods have not been returned to the Seller, the period specified in this clause shall be calculated from the date the Goods are returned to the Seller. By confirming these Rules, the Buyer agrees that the money will be refunded to the Buyer’s bank account, unless the Buyer and the Seller agree otherwise.

11.4.8. No refund shall be made for goods that were intentionally or negligently damaged (affected by chemical substances, water, moisture, open flame, high temperature, sharp objects, etc.), or where the rules for the use or storage of the goods were violated, or the goods were used improperly or not for their intended purpose.

11.4.9. Separate rules for the return of goods of non-conforming quality may be provided in the warranty documents accompanying them. Such rules applied by the Seller shall apply to the extent that they do not conflict with these Rules. In the event of a discrepancy between these Rules and the rules applied by the relevant Seller, these Rules shall prevail.

11.5. Exchange and return of goods when incorrect goods have been delivered

11.5.1. If the wrong goods have been delivered to the Buyer, the Buyer must promptly, but no later than within 2 (two) business days, notify the Seller by email or by calling +370 620 66666. Upon receiving information about the misdelivered goods, the Seller undertakes, at its own expense, to collect such goods and replace them with the correct goods. If the Seller does not have the ordered goods, it will refund the Buyer the amount paid for the item(s). The money will be refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer’s notice of withdrawal from the contract; if the item has not yet been returned by the Buyer to the Seller, the period specified in this clause is calculated from the date the item is returned to the Seller.

11.5.2. The procedure for returning goods and refunds is set out in clause 11.6 of the Rules.

11.6. Returns and refunds procedure

11.6.1. For returns of goods purchased from Sellers, the Buyer has the right to contact the relevant Seller directly.

11.6.2. The Buyer may exercise the right to return goods only if the return period has not expired. When returning goods in the cases specified in Clauses 11.1–11.3 of the Terms, additional requirements apply: the item has not been damaged or substantially altered in appearance, and it has not been used—the items being returned must bear their original labels, protective bags, and original packaging.

11.6.3. When returning goods, the Buyer must indicate the sender’s address and properly pack the item so that it is not damaged during shipping. The Seller from whom the Buyer purchased the item has the right not to refund for goods returned with defects. The Seller is not responsible for parcels that the Buyer sent improperly packaged, with an incorrect address, or that were lost or damaged during return to the Seller.

11.6.4. If the Buyer purchased a set of goods, they must return the entire set to the Seller, i.e., the Buyer may exercise the rights of return only in relation to all items in the set. If at least one item in the set fails to meet the requirements specified in Clause 11.6.2 of the Terms, the Seller has the right to refuse to accept the return of the entire set.

11.6.5. A Buyer who has exercised the rights provided in Clauses 11.1–11.5 of the Terms must fulfill the requirements for returning goods set out in the Terms and comply with the procedure specified therein.

11.6.6. The Buyer may return goods by courier. Goods must be returned to the address indicated on the invoice issued by the Seller to the Buyer; the returned goods will then be forwarded to the Seller. The Buyer and the Seller shall agree by phone or email on the procedure and conditions for delivering heavy goods (for quality assessment, exchange, repair, or return) to the Seller.

11.6.7. If the Buyer has exercised the rights set out in Clauses 11.1 and 11.3–11.5 of the Terms, the money will be refunded within 14 (fourteen) calendar days after the Seller receives the Buyer’s notification, and if the item has not been returned by the Buyer to the Seller, the period specified in this clause is calculated from the date the item is returned to the Seller. If the Buyer has used the additional money-back guarantee, a refund period of 30 (thirty) calendar days applies, calculated from the date the item is returned to the Seller.

11.6.8. By confirming these Rules, the Buyer agrees that the money will be refunded to the Buyer’s bank account, unless the Buyer and the Seller agree otherwise.

11.6.9. When the rights provided in Clauses 11.1–11.3 of the Terms are exercised, the following are refunded to the Buyer: the price of the item and the administrative fee, if applied. Delivery costs are not refunded. When the rights provided in Clauses 11.4–11.5 are exercised, the following are refunded to the Buyer: the price of the item, the administrative fee, if applied, and the item’s delivery costs. The costs of returning the goods are not reimbursed.

11.6.10. If the Buyer chose a delivery method other than the cheapest delivery option offered by the Seller, any delivery costs exceeding that cheapest option are non-refundable.

11.6.11. The Seller has the right to withhold refund of the amounts paid by the consumer until the goods have been checked by the Seller for compliance with Clause 11.6.2 of the Terms.

Liability

12.1. The Buyer is liable for unlawful actions carried out using elilasers.com.

12.2. A registered Buyer is responsible for safeguarding their login credentials and/or their disclosure to third parties. If a third party uses the services of elilasers.com by logging in with the Buyer’s credentials, the Seller will deem that person to be the Buyer.

12.3. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their own obligations, did not familiarize themselves with these Terms, the Privacy Policy, and the www.elilasers.com Terms of Use, even though they had the opportunity to do so.

12.4. If elilasers.com contains links to third-party websites, elilasers.com does not guarantee that the information accessible via those links is correct, complete, or accurate. Third parties are responsible for the content they provide and for its correctness, completeness, and accuracy. Elilasers.com is not obliged to monitor transmitted or stored external information or to detect unlawful acts.

12.5. elilasers.com is not responsible for the proper performance of mutual obligations between the Buyer and the Seller whose goods or services the Buyer orders via elilasers.com.

Exchange of information

13.1. All communication related to the purchase of goods using elilasers.com, regardless of the Seller of the goods, is conducted via elilasers.com using the contact details indicated on the elilasers.com e-commerce website. If the Buyer and the Seller conduct communication related to the goods by means other than via elilasers.com, elilasers.com assumes no responsibility or risk that may arise from such communication.

13.2. elilasers.com sends all notifications in accordance with these Rules, the terms of use of www.elilasers.com, and the Privacy Policy to the email address specified by the Buyer during registration or when ordering goods, or via SMS to the phone number provided by the Buyer.

Final Provisions

14.1. These Rules are drawn up in accordance with the laws of the Republic of Lithuania.

14.2. The relationships arising from these Rules are governed by the law of the Republic of Lithuania.

14.3. All disputes arising from the execution of these Rules are resolved through negotiations. If an agreement cannot be reached within 20 (twenty) calendar days, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

14.4. If the Buyer disagrees with the response prepared by the Seller and delivered by elilasers.com to the Buyer’s written complaint, the Buyer (a natural person, consumer) may submit their request/complaint regarding the product purchased from the Seller on elilasers.com to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, phone: 85 262 67 51, fax: (85) 279 1466, website: www.vvtat.lt (also to the territorial divisions of the State Consumer Rights Protection Authority in the counties) – or fill out the application form on the ODR platform https://ec.europa.eu/odr/.